1. The Service
We provide AI translation and localization tools, including the website translator, document translator, API, chat translation, glossary and tone settings, review workflow and translation memory (the "Service"). Features available to you depend on your plan.
2. Accounts
- You must give accurate sign-up information and keep your login details secure.
- You are responsible for activity in your workspace, including that of reviewers and team members you invite.
- You must be authorised to accept these terms for your business.
3. Free trial
New workspaces receive 50,000 free words. The trial is for evaluation, may be limited to one per business, and ends when the words are used or after 30 days, whichever comes first. We may withdraw trials that are misused.
4. Your content
You keep full ownership of the content you submit and the translations, glossaries and translation memory created from it. You give us permission to process that content only as needed to provide the Service to you.
We do not use your content to train AI models for other customers.
You confirm that you have the rights to submit the content and that it does not break any law or third-party rights.
5. Translation accuracy
AI translation is very good for most content but can make mistakes. You are responsible for reviewing translations before publishing or relying on them. Legal, medical, financial and safety-critical content should always be reviewed by a qualified person. The review workflow is provided to help you do this.
6. Acceptable use
- Do not use the Service for unlawful, deceptive, hateful or harmful content.
- Do not attempt to break, overload, reverse engineer or bypass the limits of the Service.
- Do not resell the Service or API access without a written agreement.
- Do not share API keys outside your organisation.
7. Plans, words and billing
Paid plans are billed monthly or annually in advance. Each plan includes a monthly word allowance. Words beyond the allowance are billed at the overage rate shown on the Our Plans page at the end of each billing period.
Words are counted in the source text. Exact 100% matches from your translation memory are not counted. Taxes, including GST where applicable, are added to invoices.
8. Availability and changes
We aim to keep the Service available at all times and target 99.9% monthly uptime for paid plans. Planned maintenance is announced in advance. We may improve or change features, and will give notice before removing a feature you pay for.
9. Cancellation and termination
You may cancel at any time from your workspace settings. Refunds follow our Refund Policy. We may suspend accounts that break these terms or fail to pay. After cancellation you have 30 days to export your content, translations, glossaries and memory.
10. Liability
The Service is provided as is. To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by translations that were published without review. Our total liability in any 12-month period is limited to the fees you paid for the Service in that period.
11. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts in India.
12. Questions
For questions about these terms, reach us through the Contact Us page.