1. Start with the free trial
Every new workspace includes 50,000 free words so you can test website, document and API translation with your own content before paying. No card is required for the trial.
2. Monthly plans
Monthly plans can be cancelled at any time and remain active until the end of the current billing period. Fees already paid for the current month are not refunded, except as described in section 5.
3. Annual plans
If you cancel an annual plan within 30 days of the first payment, you receive a prorated refund for the unused months, minus any overage words used. After 30 days, annual plans remain active until the end of the term and are not refunded.
4. Overage words
Words translated beyond your plan allowance are billed after use and are not refundable, because the translation has already been delivered. You receive email alerts at 80% and 100% of your allowance, and you can set a hard monthly cap in workspace settings.
5. Service problems
If the Service is unavailable for more than 0.1% of a billing month on a paid plan, or a billing error charges you more than your plan, we will credit or refund the affected amount. Report the issue within 30 days of the invoice.
6. What is not refunded
- Unused words in a monthly allowance.
- Translations you chose to publish without review.
- Accounts suspended for breaking the Terms of Service.
7. How to request a refund
Send your workspace name, invoice number and reason through the Contact Us page. Approved refunds are returned to the original payment method within 7 to 10 business days.